Callivox | AI Voice Agent for Your Businesss

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Privacy Policy

OVERVIEW

At Callivox, your privacy and data protection are a top priority. This Privacy Policy explains how we collect, use, share, and secure your personal and business information. Whether you’re visiting our site, using our AI agents, or integrating Callivox into your operations, this document outlines your rights and our obligations under GDPR, UAE Data Protection Law, and Saudi PDPL.

By using our platform, you agree to the practices described in this policy.

SECTION 1 - INFORMATION WE COLLECT

We collect information in three main contexts:

A. Client Information

When you register or use Callivox, we collect:

Company name, contact person, email, and phone
Login credentials and billing information
Subscription plans, preferences, and usage logs

B. End User Data (processed on your behalf)

When your customers interact with our AI agents:

Call recordings, transcripts, chat logs
Contact metadata (e.g., phone number, timestamps)
Interaction intent and resolution history

C. Website & Analytics Data

For visitors to our website:

IP address, device info, browser type
Cookie preferences and usage behavior
Location (approximate, for analytics only)

We use this data to provide services, improve performance, support billing, and ensure compliance.

We collect information in three main contexts:

A. Client Information

When you register or use Callivox, we collect:

Company name, contact person, email, and phone
Login credentials and billing information
Subscription plans, preferences, and usage logs

B. End User Data (processed on your behalf)

When your customers interact with our AI agents:

Call recordings, transcripts, chat logs
Contact metadata (e.g., phone number, timestamps)
Interaction intent and resolution history

C. Website & Analytics Data

For visitors to our website:

IP address, device info, browser type
Cookie preferences and usage behavior
Location (approximate, for analytics only)

We use this data to provide services, improve performance, support billing, and ensure compliance.

We collect information in three main contexts:

A. Client Information

When you register or use Callivox, we collect:

Company name, contact person, email, and phone
Login credentials and billing information
Subscription plans, preferences, and usage logs

B. End User Data (processed on your behalf)

When your customers interact with our AI agents:

Call recordings, transcripts, chat logs
Contact metadata (e.g., phone number, timestamps)
Interaction intent and resolution history

C. Website & Analytics Data

For visitors to our website:

IP address, device info, browser type
Cookie preferences and usage behavior
Location (approximate, for analytics only)

We use this data to provide services, improve performance, support billing, and ensure compliance.

SECTION 2 - HOW WE USE AND PROTECT DATA

Usage Purposes

Operate and improve the Callivox platform
Customize AI agent behavior and training
Monitor quality and generate usage reports
Process payments and technical support

Security Measures

Encrypted storage (AES-256) and transmission (SSL/TLS)
Access restricted to authorized personnel
Audit logs and user activity tracking
Hosted in secure, privacy-compliant data centers (EU or regionally, per agreement)

We do not use your data for advertising or share it with unrelated third parties.

Usage Purposes

Operate and improve the Callivox platform
Customize AI agent behavior and training
Monitor quality and generate usage reports
Process payments and technical support

Security Measures

Encrypted storage (AES-256) and transmission (SSL/TLS)
Access restricted to authorized personnel
Audit logs and user activity tracking
Hosted in secure, privacy-compliant data centers (EU or regionally, per agreement)

We do not use your data for advertising or share it with unrelated third parties.

Usage Purposes

Operate and improve the Callivox platform
Customize AI agent behavior and training
Monitor quality and generate usage reports
Process payments and technical support

Security Measures

Encrypted storage (AES-256) and transmission (SSL/TLS)
Access restricted to authorized personnel
Audit logs and user activity tracking
Hosted in secure, privacy-compliant data centers (EU or regionally, per agreement)

We do not use your data for advertising or share it with unrelated third parties.

SECTION 3 - YOUR RIGHTS & CHOICES

As a data subject or data controller (if you’re our client), you have rights under GDPR and other regional laws:

Right to Access – You can request a copy of the data we hold about you.
Right to Rectification – You can request corrections to inaccurate or outdated data.
Right to Erasure – You may request deletion of your data, subject to legal and operational limits.
Right to Object or Restrict Processing – Especially for marketing or profiling.
Right to Data Portability – We can export your data in a readable format upon request.

To make any of these requests, contact us at info@callivox.com. We’ll respond within legally required timeframes.

As a data subject or data controller (if you’re our client), you have rights under GDPR and other regional laws:

Right to Access – You can request a copy of the data we hold about you.
Right to Rectification – You can request corrections to inaccurate or outdated data.
Right to Erasure – You may request deletion of your data, subject to legal and operational limits.
Right to Object or Restrict Processing – Especially for marketing or profiling.
Right to Data Portability – We can export your data in a readable format upon request.

To make any of these requests, contact us at info@callivox.com. We’ll respond within legally required timeframes.

As a data subject or data controller (if you’re our client), you have rights under GDPR and other regional laws:

Right to Access – You can request a copy of the data we hold about you.
Right to Rectification – You can request corrections to inaccurate or outdated data.
Right to Erasure – You may request deletion of your data, subject to legal and operational limits.
Right to Object or Restrict Processing – Especially for marketing or profiling.
Right to Data Portability – We can export your data in a readable format upon request.

To make any of these requests, contact us at info@callivox.com. We’ll respond within legally required timeframes.

SECTION 4 - THIRD PARTIES, COOKIES, AND CHANGES

Third-Party Services

Callivox may integrate with external platforms like:

WhatsApp (via Woztell/GupShup)
Salesforce, Zoho, HubSpot, and other CRMs
Genesys or Cisco for enterprise telephony

These services only access data necessary for functionality, and all are governed by appropriate Data Processing Agreements (DPAs).

Cookies

Our website uses cookies to:

Understand visitor behavior
Store session preferences
Improve marketing analytics (only with consent)

You can adjust cookie preferences in your browser settings or via the website banner.

Policy Updates

This policy may be updated occasionally to reflect changes in law, platform features, or business practices. The latest version is always available on this page.

Third-Party Services

Callivox may integrate with external platforms like:

WhatsApp (via Woztell/GupShup)
Salesforce, Zoho, HubSpot, and other CRMs
Genesys or Cisco for enterprise telephony

These services only access data necessary for functionality, and all are governed by appropriate Data Processing Agreements (DPAs).

Cookies

Our website uses cookies to:

Understand visitor behavior
Store session preferences
Improve marketing analytics (only with consent)

You can adjust cookie preferences in your browser settings or via the website banner.

Policy Updates

This policy may be updated occasionally to reflect changes in law, platform features, or business practices. The latest version is always available on this page.

Third-Party Services

Callivox may integrate with external platforms like:

WhatsApp (via Woztell/GupShup)
Salesforce, Zoho, HubSpot, and other CRMs
Genesys or Cisco for enterprise telephony

These services only access data necessary for functionality, and all are governed by appropriate Data Processing Agreements (DPAs).

Cookies

Our website uses cookies to:

Understand visitor behavior
Store session preferences
Improve marketing analytics (only with consent)

You can adjust cookie preferences in your browser settings or via the website banner.

Policy Updates

This policy may be updated occasionally to reflect changes in law, platform features, or business practices. The latest version is always available on this page.