Terms of Service
Terms of Service
Terms of Service
OVERVIEW
OVERVIEW
OVERVIEW
This website is operated by HA Consultancy OÜ, under the Callivox brand. Throughout the site, the terms “we”, “us” and “our” refer to Callivox. Callivox offers this website, along with all its AI call center technologies, tools, and services, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or using any part of the Callivox platform (voice agents, chatbots, analytics dashboards, integrations, etc.), you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms or policies referenced herein or available by hyperlink.
These Terms apply to all users of the site and Service, including but not limited to: visitors, registered clients, vendors, system integrators, and content contributors.
Please read these Terms carefully before accessing or using any part of our website or services. If you do not agree to all the terms and conditions of this agreement, then you may not access the platform or use any of our features.
We reserve the right to update or modify any part of these Terms at any time by posting revisions here. It is your responsibility to check this page periodically. Your continued use of the platform after changes are posted constitutes acceptance of those changes.
This website is operated by HA Consultancy OÜ, under the Callivox brand. Throughout the site, the terms “we”, “us” and “our” refer to Callivox. Callivox offers this website, along with all its AI call center technologies, tools, and services, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or using any part of the Callivox platform (voice agents, chatbots, analytics dashboards, integrations, etc.), you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms or policies referenced herein or available by hyperlink.
These Terms apply to all users of the site and Service, including but not limited to: visitors, registered clients, vendors, system integrators, and content contributors.
Please read these Terms carefully before accessing or using any part of our website or services. If you do not agree to all the terms and conditions of this agreement, then you may not access the platform or use any of our features.
We reserve the right to update or modify any part of these Terms at any time by posting revisions here. It is your responsibility to check this page periodically. Your continued use of the platform after changes are posted constitutes acceptance of those changes.
This website is operated by HA Consultancy OÜ, under the Callivox brand. Throughout the site, the terms “we”, “us” and “our” refer to Callivox. Callivox offers this website, along with all its AI call center technologies, tools, and services, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or using any part of the Callivox platform (voice agents, chatbots, analytics dashboards, integrations, etc.), you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms or policies referenced herein or available by hyperlink.
These Terms apply to all users of the site and Service, including but not limited to: visitors, registered clients, vendors, system integrators, and content contributors.
Please read these Terms carefully before accessing or using any part of our website or services. If you do not agree to all the terms and conditions of this agreement, then you may not access the platform or use any of our features.
We reserve the right to update or modify any part of these Terms at any time by posting revisions here. It is your responsibility to check this page periodically. Your continued use of the platform after changes are posted constitutes acceptance of those changes.
SECTION 1 - PLATFORM USAGE TERMS
SECTION 1 - PLATFORM USAGE TERMS
SECTION 1 - PLATFORM USAGE TERMS
By agreeing to these Terms of Service, you confirm:
You are at least the age of majority in your jurisdiction.
You have the authority to bind a company or organization if using Callivox on their behalf.
You may not use our service for any unlawful or unauthorized purpose, including spamming, identity theft, or harassing users. Doing so will result in immediate suspension or termination of service.
You also agree not to upload or transmit viruses, malicious code, or any files that disrupt the integrity or performance of the system.
By agreeing to these Terms of Service, you confirm:
You are at least the age of majority in your jurisdiction.
You have the authority to bind a company or organization if using Callivox on their behalf.
You may not use our service for any unlawful or unauthorized purpose, including spamming, identity theft, or harassing users. Doing so will result in immediate suspension or termination of service.
You also agree not to upload or transmit viruses, malicious code, or any files that disrupt the integrity or performance of the system.
By agreeing to these Terms of Service, you confirm:
You are at least the age of majority in your jurisdiction.
You have the authority to bind a company or organization if using Callivox on their behalf.
You may not use our service for any unlawful or unauthorized purpose, including spamming, identity theft, or harassing users. Doing so will result in immediate suspension or termination of service.
You also agree not to upload or transmit viruses, malicious code, or any files that disrupt the integrity or performance of the system.
SECTION 2 - GENERAL CONDITIONS
SECTION 2 - GENERAL CONDITIONS
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your interactions (excluding payment data) may be transferred unencrypted over networks and adapted to meet technical requirements of various devices or systems. However, we maintain encryption at rest and in transit for all stored and transmitted data.
You agree not to copy, reproduce, sell, exploit, or modify any portion of the Service, without express written permission from us.
Headings used here are for convenience only and will not affect the interpretation of these Terms.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your interactions (excluding payment data) may be transferred unencrypted over networks and adapted to meet technical requirements of various devices or systems. However, we maintain encryption at rest and in transit for all stored and transmitted data.
You agree not to copy, reproduce, sell, exploit, or modify any portion of the Service, without express written permission from us.
Headings used here are for convenience only and will not affect the interpretation of these Terms.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your interactions (excluding payment data) may be transferred unencrypted over networks and adapted to meet technical requirements of various devices or systems. However, we maintain encryption at rest and in transit for all stored and transmitted data.
You agree not to copy, reproduce, sell, exploit, or modify any portion of the Service, without express written permission from us.
Headings used here are for convenience only and will not affect the interpretation of these Terms.
SECTION 3 - INFORMATION ACCURACY
SECTION 3 - INFORMATION ACCURACY
SECTION 3 - INFORMATION ACCURACY
While we strive to keep all information accurate and up to date, we make no warranties regarding the accuracy, completeness, or current relevance of content on our site. Your use of any information on this site is at your own risk.
We may update content at any time, but we are not obligated to notify you unless required by law.
While we strive to keep all information accurate and up to date, we make no warranties regarding the accuracy, completeness, or current relevance of content on our site. Your use of any information on this site is at your own risk.
We may update content at any time, but we are not obligated to notify you unless required by law.
While we strive to keep all information accurate and up to date, we make no warranties regarding the accuracy, completeness, or current relevance of content on our site. Your use of any information on this site is at your own risk.
We may update content at any time, but we are not obligated to notify you unless required by law.
SECTION 4 - SERVICE MODIFICATIONS & PRICING
SECTION 4 - SERVICE MODIFICATIONS & PRICING
SECTION 4 - SERVICE MODIFICATIONS & PRICING
Our service plans and pricing are subject to change without notice.
We reserve the right to:
Modify or discontinue any part of the Callivox service (voice features, integrations, dashboards, etc.)
Suspend or terminate access due to system maintenance or abuse
We are not liable for any loss or inconvenience arising from service or pricing changes.
Our service plans and pricing are subject to change without notice.
We reserve the right to:
Modify or discontinue any part of the Callivox service (voice features, integrations, dashboards, etc.)
Suspend or terminate access due to system maintenance or abuse
We are not liable for any loss or inconvenience arising from service or pricing changes.
Our service plans and pricing are subject to change without notice.
We reserve the right to:
Modify or discontinue any part of the Callivox service (voice features, integrations, dashboards, etc.)
Suspend or terminate access due to system maintenance or abuse
We are not liable for any loss or inconvenience arising from service or pricing changes.
SECTION 5 - SERVICE PLANS & CUSTOM FEATURES
SECTION 5 - SERVICE PLANS & CUSTOM FEATURES
SECTION 5 - SERVICE PLANS & CUSTOM FEATURES
Certain Callivox features—such as on-prem deployment, CRM integrations, or multilingual AI agents—may be available only to clients on advanced plans or by custom agreement.
We reserve the right to:
Limit access to features based on region, jurisdiction, or license
Decline custom feature requests that fall outside our roadmap or compliance scope
Please refer to your specific proposal or subscription agreement for details on included services and support levels.
Certain Callivox features—such as on-prem deployment, CRM integrations, or multilingual AI agents—may be available only to clients on advanced plans or by custom agreement.
We reserve the right to:
Limit access to features based on region, jurisdiction, or license
Decline custom feature requests that fall outside our roadmap or compliance scope
Please refer to your specific proposal or subscription agreement for details on included services and support levels.
Certain Callivox features—such as on-prem deployment, CRM integrations, or multilingual AI agents—may be available only to clients on advanced plans or by custom agreement.
We reserve the right to:
Limit access to features based on region, jurisdiction, or license
Decline custom feature requests that fall outside our roadmap or compliance scope
Please refer to your specific proposal or subscription agreement for details on included services and support levels.
SECTION 6- THIRD-PARTY SERVICES
SECTION 6- THIRD-PARTY SERVICES
SECTION 6- THIRD-PARTY SERVICES
Callivox may integrate with third-party platforms such as:
WhatsApp (via Woztell or GupShup)
Salesforce, Zoho, HubSpot
Genesys or Cisco for enterprise call routing
We are not responsible for any failures or data breaches caused by third-party providers. Use of these integrations is subject to the terms of the respective platforms.
Callivox may integrate with third-party platforms such as:
WhatsApp (via Woztell or GupShup)
Salesforce, Zoho, HubSpot
Genesys or Cisco for enterprise call routing
We are not responsible for any failures or data breaches caused by third-party providers. Use of these integrations is subject to the terms of the respective platforms.
Callivox may integrate with third-party platforms such as:
WhatsApp (via Woztell or GupShup)
Salesforce, Zoho, HubSpot
Genesys or Cisco for enterprise call routing
We are not responsible for any failures or data breaches caused by third-party providers. Use of these integrations is subject to the terms of the respective platforms.
SECTION 7 - USER DATA & PRIVACY
SECTION 7 - USER DATA & PRIVACY
SECTION 7 - USER DATA & PRIVACY
We respect your privacy and data ownership:
Client and customer data remains fully owned by you
We do not use your data for advertising or marketing without consent
Data is encrypted and stored securely
We comply with GDPR and relevant Gulf regulations (e.g. KSA PDPL, UAE DPL)
A separate Data Processing Agreement (DPA) is available upon request.
We respect your privacy and data ownership:
Client and customer data remains fully owned by you
We do not use your data for advertising or marketing without consent
Data is encrypted and stored securely
We comply with GDPR and relevant Gulf regulations (e.g. KSA PDPL, UAE DPL)
A separate Data Processing Agreement (DPA) is available upon request.
We respect your privacy and data ownership:
Client and customer data remains fully owned by you
We do not use your data for advertising or marketing without consent
Data is encrypted and stored securely
We comply with GDPR and relevant Gulf regulations (e.g. KSA PDPL, UAE DPL)
A separate Data Processing Agreement (DPA) is available upon request.
SECTION 8 – ACCOUNT TERMINATION
SECTION 8 – ACCOUNT TERMINATION
SECTION 8 – ACCOUNT TERMINATION
You may cancel your subscription at any time by contacting our support team. Cancellation takes effect at the end of the current billing cycle unless otherwise agreed. We reserve the right to suspend or terminate accounts for:
Breach of these Terms
Non-payment
Abusive, fraudulent, or harmful use of the service
Upon termination, we retain your data for 30 days unless otherwise arranged in writing.
You may cancel your subscription at any time by contacting our support team. Cancellation takes effect at the end of the current billing cycle unless otherwise agreed. We reserve the right to suspend or terminate accounts for:
Breach of these Terms
Non-payment
Abusive, fraudulent, or harmful use of the service
Upon termination, we retain your data for 30 days unless otherwise arranged in writing.
You may cancel your subscription at any time by contacting our support team. Cancellation takes effect at the end of the current billing cycle unless otherwise agreed. We reserve the right to suspend or terminate accounts for:
Breach of these Terms
Non-payment
Abusive, fraudulent, or harmful use of the service
Upon termination, we retain your data for 30 days unless otherwise arranged in writing.
SECTION 9 - WARRANTIES & LIMITATION OF LIABILITY
SECTION 9 - WARRANTIES & LIMITATION OF LIABILITY
SECTION 9 - WARRANTIES & LIMITATION OF LIABILITY
Our platform is provided “as is” and “as available.” We do not guarantee uninterrupted uptime, error-free performance, or compatibility with all browsers or devices.
To the extent permitted by law, we are not liable for indirect or consequential damages, including:
Loss of revenue
Service interruptions
Misuse by third parties
Our platform is provided “as is” and “as available.” We do not guarantee uninterrupted uptime, error-free performance, or compatibility with all browsers or devices.
To the extent permitted by law, we are not liable for indirect or consequential damages, including:
Loss of revenue
Service interruptions
Misuse by third parties
Our platform is provided “as is” and “as available.” We do not guarantee uninterrupted uptime, error-free performance, or compatibility with all browsers or devices.
To the extent permitted by law, we are not liable for indirect or consequential damages, including:
Loss of revenue
Service interruptions
Misuse by third parties
SECTION 10 - GOVERNING LAW
SECTION 10 - GOVERNING LAW
SECTION 10 - GOVERNING LAW
These Terms are governed by the laws of Estonia, and any disputes will be settled under the jurisdiction of Estonian courts, unless otherwise specified in a separate contract.
These Terms are governed by the laws of Estonia, and any disputes will be settled under the jurisdiction of Estonian courts, unless otherwise specified in a separate contract.
These Terms are governed by the laws of Estonia, and any disputes will be settled under the jurisdiction of Estonian courts, unless otherwise specified in a separate contract.
SECTION 11 - CONTACT INFORMATION
SECTION 11 - CONTACT INFORMATION
SECTION 11 - CONTACT INFORMATION
For questions about these Terms of Service, please contact us at:
HA Consultancy OÜ
Email: info@callivoxcom
Website: https://callivox.com
For questions about these Terms of Service, please contact us at:
HA Consultancy OÜ
Email: info@callivoxcom
Website: https://callivox.com
For questions about these Terms of Service, please contact us at:
HA Consultancy OÜ
Email: info@callivoxcom
Website: https://callivox.com